During the COVID-19 pandemic, access to healthcare services through telehealth and telemedicine was implemented to help limit the spread of the virus. It was also used for those who were using mental health services, as that time was very lonely and isolated for many people.
A 2020 review published in BMC Public Health concluded that telehealth improved the delivery of healthcare during the pandemic, minimizing COVID-19 transmission and potentially reducing morbidity and deaths.
Telehealth is a way to receive healthcare services remotely through electronic devices such as a computer, tablet, or smartphone. These telehealth services can come in various forms, including:
- Live video or audio appointments
- Secured text messaging with a healthcare provider
- Remote devices that allow a healthcare provider to track blood sugar
Today, many people use telehealth to get support for any mental health challenges they may be experiencing. Unfortunately, obtaining professional mental health support can be challenging as there is a shortage of mental healthcare providers. There is also the daunting task of searching for and finding the right one. This has caused many people to turn to A.I. therapy.
A.I. therapy uses artificial intelligence to support mental health through chatbots, digital therapy apps, and A.I.-driven counseling tools.
Many American adults, 22% in fact, have found some relief by using mental health chatbots as a therapeutic tool.
There are many possible reasons why people are turning to A.I. therapy as a viable option to address their mental health, including:
- Accessibility
- Affordability
- Anonymity
There are many A.I. therapy platforms. They include:
- CBT-focused chatbots that use meditation and cognitive behavioral therapy (CBT) techniques that offer personalized recommendations and crisis support
- Skill-building apps that teach CBT skills, provide personalized recommendations, and collect user data to improve the experience
- Self-guided wellness platforms that combine A.I. chatbots with emotion tracking, journaling, and self-directed therapeutic exercises
- Mood tracking apps that allow users to track their moods and symptoms, while sometimes receiving self-care recommendations
- Conversational A.I. companions that provide daily support through advanced A.I. and adapt to the user’s needs. It is typically aimed at mild anxiety or overthinking, with CBT-focused conversations
A.I. can be a promising tool for enhancing mental healthcare, but it can’t replace personalized mental healthcare.
Although A.I. therapy can’t replace human therapists, it could be a helpful supplement for those who may need additional support, along with therapy.
There are several reasons why A.I. therapy might be helpful, including:
- 24/7 availability due to A.I. chatbots being able to provide additional support outside of therapy sessions and holidays
- Affordability of A.I. therapy provides a low-cost way to get support outside of sessions
- Discretion of A.I. therapy helping people explore mental health support in a low- pressure, judgment-free way
While A.I. therapy may have some benefits for those seeking support with their mental health, it also poses several potential risks, including:
- It can cause A.I.-induced psychosis
- It can give unsafe advice and misinformation
- It engages in sycophantic behavior by validating a user’s emotions, which can be dangerous if they have suicidal ideation, delusions, mania, or hallucinations
- There is a lack of human connection and empathy: A user might take a self-assessment without human input that can lead to false reassurance or dangerous delays in getting help. A.I. can miss nonverbal cues, and a user may take its output as definitive
A.I. therapy can offer those who are seeking support with their mental health a convenient way to do so. However, effective mental healthcare should be safe and provided by trained, human mental health professionals.
If you or a loved one needs the assistance and support of a mental health professional at Jamaica Hospital Medical Center, please call 718-206-5575 to schedule an appointment.
All content of this newsletter is intended for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Please consult a medical professional before adopting any of the suggestions on this page. You must never disregard professional medical advice or delay seeking medical treatment based upon any content of this newsletter. PROMPTLY CONSULT YOUR PHYSICIAN OR CALL 911 IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY.









